here is the email i sent to rogue amoeba about their software just a few seconds ago. hopefully they find it helpful. i took the extra time to clarify in this email because they are a small company and i have been advised that they pay attention to their feedback.
I am writing to you as someone who tried out your product and was greatly disappointed.
I am a radio show producer and host of an FM show in Victoria, British Columbia. I wanted to set up recording of the show so that I could leave home, the show would record, and I would come back and it would be finished all on its own. I set up Audio HiJack to do this. It did, but while I was gone setting up the radio show, it started recording and I assume a dialogue box appeared saying “You haven’t registered, we’re going to insert a bunch of generated static to screw up your recording.” My show is 3 hours long and this happened in the first 5 minutes. What a waste — if I knew this was going to happen I would not have used your product. And since I was only trying out your product, I now have no inclination to buy it. I am particularly livid that there was no indication of this in the first time set-up instructions. If you put a built-in schedule timer (so that the trial user doesn’t have to be around for recording) in your trial product, and an expiration-static-insertion-timer on the recording, how are the trial users supposed to see it? They will not see it until it’s too late and the recording is totally destroyed by the Rogue Amoeba generated static.
Let me make this real scenario perfectly clear:
1) Trial user downloads Trial Software and installs it.
2) Trial user follows first time instructions and sees nothing about audio files being destroyed by software-generated noise.
3) Trial user sets up scheduled recording without a hitch. Trial user also tests to make sure the line in software is working. All a success.
4) Trial user leaves because, to the best of their knowledge, they are no longer required to be present for the product to work.
5) Trial software starts recording on schedule, while the trial user is gone. This is the only reason the trial user is trying the product.
6) Trial software automatically and purposefully destroys the recording with generated noise.
7) Trial user comes back later to see recorded files. Trial user opens them up and is greeted by a few minutes of successful recording and then hours of sonically annihilated .AIFF files.
8) Trial user is livid because they could have stuck with what they had before and not lost one of their own radio shows.
9) Trial user feels cheated by Rogue Amoeba’s registration tactics.