Cruise Ship Responsibility

Looking at cruise ships the other day, and talking about them more recently over the dinner table, it got me thinking – where does Corporate Social Responsibility fit in with cruise ship companies? What could they possibly do? It is a business based on luxury, burning fuel, and buffet-style indulgence. People don’t go on cruises to be efficient, or to save the planet. Or can they?

What the cruise ship companies are doing

I don’t actually know, so I am going to take 3 cruiselines and tell you what I find:

It sounds like Norwegian has the best program of the bunch, or at least they are able to explain it better than anyone else, which counts for a lot since then people can call them on whether or not they are doing what they are promising to do. Most people probably couldn’t call you on doing something that wasn’t ISO14001 compliant, but they would be able to tell when you put some cardboard in the garbage instead of the recycling bin.

Social responsibility for the sake of marketing?

In all circumstances, social responsibility appears to mean environmental standards to cruise ship companies. Fair enough, that’s also how they operate their business – cruises through the environment, so it makes business sense, and it’s more marketable than being “good to employees,” so it ties into their bottom line. Nothing that I could see addressed anything to do with customers, suppliers, employees, shareholders, or communities though. I have heard all sorts of stories about how cruise ships treat their employees – from very good to really, really poorly. This didn’t come up with any prominence on the corporate social responsibility radar in my searches.
I am not in the market segment that cruise ships would consider going after – I am far too young, and my interest in cruises is not very high due to the time required for one. Still, if I was in the market for going on a cruise, I would want to know which companies treat their people and the world around them the best before giving them money.

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  1. It’s too bad that people really don’t want to hear how they’re products are made and where they come from. How much pollution was created for your latest tech gadget, or where the veggie was cultivated and under what kind of working conditions.
    We’re so consumed by gimmicks that we completely forget about the by-products and impacts.

  2. i went on a holland america cruise with my wife’s family at the beginning of 2008. i highly recommend avoiding this company, as it seems the results of their primary focus resemble nothing so much as a hospital’s palliative care ward.

  3. Well, I’ve been on 2 cruises and they were both on the Celebrity vessel Mercury, which docks in Victoria frequently. One cruise was western Carribbean and the other was Mexican Riviera. I don’t know the intricate details of how the company works, but I gotta say that the food on this ship was fan-freaking-tastic, the atmosphere was laid-back and the ports were interesting places to visit. As far as the business goes? It works for me, the consumer, with this particular company, Celebrity. It isn’t over the top, it is accomodating, which made for 2 very pleasant experiences.

  4. Jack, I don’t think you quite got the point of the post. Perhaps you are unintentionally answering the unasked question: do the type of people that go on cruises think much about Corporate Social Responsibility on cruise ships, or how their lifestyle is indirectly affecting the world around them?

  5. Eric B: I totally agree. This is the way I feel about the diamond industry. I understand there is implicit sentimental value in diamonds (mostly for females), but the practice in sourcing the material has been largely irresponsible for a really long time. I can’t look at diamonds without wanting to know if they’ve been brought in front of my eyes in an ethical manner.
    Joel: Sounds pretty rotten!
    Craig: It’s a crazy-ass self-powered surf board! It had a motor on it. Super weird looking to see in motion.

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